Procedures for Order

For First Time Users

  1. Register for My Account.
  2. Select the products you wish to purchase and add them to your cart.
  3. Once you have added all the products you wish to order to your cart, proceed to the purchase page.
  4. Confirm the items, quantity, and customer information, and select a payment method to complete your order.
  5. You will receive "Confirmation E-mail“, and "Shipping Notice E-mail" on the shipping date, to your registered e-mail address.

  • ※Once the order is confirmed, no changes can be made to the order.
    If you wish to change your order, please cancel your original order and place a new order.


  • We will ship via Express Mail Service (EMS) from the Japanese Post Office.
  • We normally ship the ordered items that are immediately available in stock, by the second day after the date of order receipt.
    Please note that it may take longer depending on stock availability, order details, payment method, delivery destination, and weather conditions.
  • If shipped to several locations, the shipping cost will be charged for each destination.

  • Packages will be delivered only outside of Japan.
    For other EMS countries and areas, please search on the Japan Post website.
    EMS Countries and Areas - Japan Post
  • ※Please note that we take time on Saturdays, Sundays, Japanese holidays, and year-end and New Year holidays.

Returns and Exchanges

We do not accept returns or exchanges due to international mailings.
※Please contact us in the case of an initial defective product.